friv Privacy Policy

This page describes what we collect when you use friv and how we keep that data protected. We take your privacy seriously. Our approach is to collect only the information necessary to operate the platform, comply with law, and support your account.

When you access friv on your Android phone, iOS device, or desktop browser, we collect data about your account, your transactions, and your use of our service. We do not sell your personal information to marketing companies. We may share limited data with payment processors, compliance partners, and support vendors—all under strict confidentiality agreements.

This policy applies across all friv access points—Android app, iOS browser, and desktop website. We handle your data consistently regardless of device. If you have questions about how we use your information, our support team can clarify specific practices.

What data we collect on friv

We collect data in several categories. Account information includes your name, email address, phone number, government-issued ID number, and proof of address (document scan). We collect this during account registration and verification. Payment information includes details from your DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet account when you deposit or withdraw. We do not store your e-wallet credentials or bank passwords—payment processors handle those securely.

Transaction data covers all your activity on friv: deposits, withdrawals, stakes placed, game outcomes, and bet results. We store this for your account history and compliance records. Device and access information includes your device type (Android phone, iPhone, desktop), browser type, IP address, and general location (city or region, not precise GPS coordinates). We use this to detect suspicious access patterns and support account recovery.

How we use your data on friv

We use account information to set up your friv profile, verify your identity for compliance, and maintain your account security. We use payment information to process deposits and withdrawals through mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and your bank. We use transaction data to generate your account history, settle disputes, and comply with tax and anti-money-laundering regulations.

We use device and access information to detect fraud—unusual login locations, multiple failed password attempts, or withdrawal requests from unfamiliar devices. We use support communication to resolve your issues and improve our service. We may retain support messages to train our team and identify common problems.

We do not use your data for marketing beyond your existing friv account. We do not send you promotional emails about other services unless you opt in. We do not build behavioural profiles or sell audience segments to third parties.

Third parties who access your friv data

Our friv platform shares data with third parties in specific scenarios. Payment processors—the companies that route deposits via online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet—receive transaction details necessary to process your payment. Compliance vendors may receive your ID and address for identity verification and sanctions screening. Our hosting provider may store your data on servers located outside Indonesia, subject to data protection agreements.

Support vendors may access limited account information if they help us resolve your issue. We never share your data with advertising networks, data brokers, or social media platforms without explicit consent. If a government agency requests your information through legal process, we comply with applicable law and may notify you if permitted by law.

Data retention on friv

We retain your account information for the life of your friv account plus a reasonable period afterward to comply with financial and tax regulations. Transaction data is retained for at least seven years to meet anti-money-laundering requirements. Device and access logs are retained for security audit purposes, typically for up to one year.

If you close your friv account, we do not immediately delete your data—we retain it in archived form for compliance. If you request deletion of specific data, we process that request subject to legal holds or regulatory requirements that may prevent deletion.

We at friv collect only what is necessary to operate your account, process payments, and comply with law. We do not sell your information or use it for purposes unrelated to your friv experience.

Cookies and tracking on friv

We use cookies to keep you logged into friv and to remember your preferences (language, game filters, etc.). These are functional cookies necessary for the platform to work. We use analytics cookies to understand how players interact with friv—which games are popular, which pages are visited most, where users encounter errors. We do not use these analytics to build individual user profiles; we analyze aggregate trends only.

You can disable cookies in your browser settings, though doing so may make friv harder to use (you'll need to log in each session, and preferences won't be saved). We do not use third-party tracking pixels or retargeting scripts that follow you across the web after you leave friv.

Your rights regarding friv data

You have the right to access your personal information on friv. You can download your account data, including transaction history, through your account settings. You have the right to request corrections if your name, address, or other details are inaccurate. You can request data deletion subject to legal holds (we may need to retain some data for tax or anti-fraud purposes).

You have the right to complain to a data protection authority in your jurisdiction. You have the right to withdraw consent if you've opted into optional data collection (e.g., marketing emails). To exercise any of these rights, contact our support team with a clear request. We respond within the timeframe specified in our support policy, typically within a few business days.

International data transfers from friv

Our friv servers and processing systems may be located outside Indonesia. When your data transfers internationally, it remains subject to our privacy commitments. We require third-party processors to maintain confidentiality and security equivalent to Indonesian standards. You acknowledge that international data transfers may occur and consent to such transfers by using friv.

Security practices on friv

We encrypt your password using industry-standard hashing; we never store it in plain text. All payments on friv are encrypted in transit using SSL/TLS protocols. We use firewalls and intrusion detection to monitor our network. We conduct security audits regularly and engage third-party security researchers to identify vulnerabilities.

We cannot guarantee absolute security. If you believe your friv account has been compromised, change your password immediately and contact our support team. If we discover a security breach affecting your data, we will notify you within a reasonable timeframe and provide guidance on protecting your information.

Policy updates and contact

We may update this friv privacy policy to reflect changes in our practices or legal requirements. We will notify you of material changes via email or through a prominent notice on our platform. Your continued use of friv after an update constitutes acceptance of the revised policy.

If you have questions about how we handle your data on friv, questions about specific data practices, or a request to exercise your privacy rights, contact our support team. You can reach us through the support page on friv; we respond during our standard support windows. We take privacy inquiries seriously and aim to address your concern thoroughly.

This privacy policy applies to all friv access methods: Android app, iOS browser, and desktop website. It applies regardless of whether you access friv from Jakarta, Surabaya, Bandung, Medan, Semarang, or Yogyakarta. Services are available only where local law permits. By using friv, you acknowledge that you have read and understood this privacy policy and consent to our data practices as described.

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